Service and Support
We are here for you even after the boxes are in place and the systems are up and running. Need to get out of a jam? Dealing with a shortage of technology or human resources? We offer you the following services:
Remote Monitoring
We comprehensively monitor your infrastructure 24/7.
Proactive Support
We track and evaluate key parameters to resolve issues before they arise.
Managed Security
Security cannot be ensured simply by purchasing a box!
After all, our goal is to ensure that you can always make the most of the delivered solution.
For delivered and serviced technology solutions as well as provided ICT services, our customers have access to comprehensive technical support. Technical support is available to registered and authorized users and is provided through the following communication interfaces.
Web based helpdesk: support.altepro.cz
Phone support: +420 840 11 22 33 (registered customers only)
Email support: support@altepro.cz